DeeperML

Cisco has partnered with Mistral AI to enhance customer experience through AI-driven solutions. The first jointly developed AI Agent from this strategic partnership is the AI Renewals Agent, designed to streamline and improve the renewal proposal creation process. By analyzing data from over 50 sources, it provides real-time sentiment analysis, recommendations, intelligent automation, and personalization, all focused on customer outcomes and key performance indicators.

The AI Renewals Agent operates on-premises to ensure data security, privacy, and compliance, while also allowing for performance tuning and cost optimization. Cisco estimates that the AI Renewal Agent could reduce the time spent building a renewal proposal and preparing for a customer engagement by as much as 20%, with further improvements expected as the AI agent learns and automates more workflows. Furthermore, Cisco's AI Assistant is now available on the Webex Contact Center which offers automated guidance, insights, and summaries to optimize customer interactions.

ImgSrc: www.networkworl

References :

• newsroom.cisco.com: Cisco today announced the first, jointly developed AI Agent from its strategic partnership with Mistral AI, one of Europe’s leading providers of AI solutions.
• CX Today: Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
• www.networkworld.com: Cisco rolled out its first of many AI agents codeveloped with partner Mistral AI, a genAI and large language model (LLM) startup.

Classification:

• HashTags: #CiscoAI #MistralAI #CustomerExperience
• Company: Cisco
• Target: Customer Service
• Product: Webex Contact Center
• Feature: AI Agents
• Type: AI
• Severity: Informative