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ElevenLabs has launched Conversational AI 2.0, a significant upgrade to its platform designed for building advanced voice agents for enterprise use. The new system allows agents to handle both speech and text simultaneously, enabling more fluid and natural interactions. This update introduces features aimed at creating more intelligent and secure conversations, making it suitable for applications like customer support, call centers, and outbound sales and marketing. According to Jozef Marko from ElevenLabs, Conversational AI 2.0 sets a new standard for voice-driven experiences.

One key highlight of Conversational AI 2.0 is its advanced turn-taking model. This technology analyzes conversational cues in real-time, such as hesitations and filler words like "um" and "ah", to determine when the agent should speak or listen. This eliminates awkward pauses and interruptions, creating a more natural flow. The platform also features integrated language detection, enabling seamless multilingual discussions without manual configuration. This allows the agent to recognize the language spoken by the user and respond accordingly, catering to global enterprises and fostering more inclusive experiences.

In related news, Anthropic is rolling out voice mode for its Claude apps, utilizing ElevenLabs for speech generation. While currently only available in English, this feature allows users to engage in spoken conversations with Claude, enhancing accessibility and convenience. The voice conversations count toward regular usage limits based on subscription plans, with varying limits for free and paid users. This integration marks a significant step in making AI more conversational and user-friendly, leveraging ElevenLabs' technology to power its speech capabilities.

ImgSrc: venturebeat.com

References :

• the-decoder.com: Elevenlabs has released Conversational AI 2.0, an updated system that allows its agents to handle speech and text simultaneously for more fluid interactions.
• AI News | VentureBeat: With Conversational AI 2.0, ElevenLabs aims to provide tools and infrastructure for truly intelligent, context-aware enterprise voice agents.
• THE DECODER: Article about ElevenLabs' new AI voice system which enables smoother interactions.
• www.producthunt.com: Product Hunt post on Conversational AI 2.0.

Classification:

• HashTags: #ConversationalAI #VoiceAssistants #ElevenLabs
• Company: ElevenLabs, Anthropic
• Target: Enterprises
• Product: Conversational AI
• Feature: Conversational AI
• Type: AI
• Severity: Informative