News from the AI & ML world
DeeperML
Tom Krazit@Runtime
//
ServiceNow is spearheading the integration of AI agents within enterprise IT, outlining a plan to automate various IT functions and processes. CEO Bill McDermott emphasized that the "control tower" for autonomous agentic AI within corporations will originate from the IT department. This vision positions IT, and specifically the chief digital information officer, as central to managing and securing AI deployments across the enterprise. ServiceNow introduced AI Control Tower, a centralized platform to govern, manage, and secure AI agents, models, and workflows, irrespective of whether they are from ServiceNow or third-party vendors.
The company has also launched numerous new AI agents designed to integrate with its core IT management software, including IT service management, operations management, and asset management. These agents aim to alleviate the burden of routine tasks on IT departments, such as resolving support tickets and streamlining incident response. According to Pablo Stern, executive vice president and general manager of Technology Workflow Products, these AI agents will handle "the menial work," ultimately reducing the number of human interventions required for various IT processes.
While ServiceNow is a prominent advocate for agentic AI, other companies are also exploring its potential. The rise of AI agents is also impacting the Go-to-Market (GTM) strategies of many companies. Scale Venture Partners has highlighted that AI agents are goal-oriented systems capable of observing, deciding, and acting within a defined environment. These agents are redefining roles in prospecting, forecasting, and customer success by making intelligent decisions and scaling proven strategies. Furthermore, agentic AI software development is also transforming low-code and no-code platforms, potentially impacting the future roles of software engineers as AI-assisted coding becomes more prevalent.
ImgSrc: www.runtime.new
References :
The company has also launched numerous new AI agents designed to integrate with its core IT management software, including IT service management, operations management, and asset management. These agents aim to alleviate the burden of routine tasks on IT departments, such as resolving support tickets and streamlining incident response. According to Pablo Stern, executive vice president and general manager of Technology Workflow Products, these AI agents will handle "the menial work," ultimately reducing the number of human interventions required for various IT processes.
While ServiceNow is a prominent advocate for agentic AI, other companies are also exploring its potential. The rise of AI agents is also impacting the Go-to-Market (GTM) strategies of many companies. Scale Venture Partners has highlighted that AI agents are goal-oriented systems capable of observing, deciding, and acting within a defined environment. These agents are redefining roles in prospecting, forecasting, and customer success by making intelligent decisions and scaling proven strategies. Furthermore, agentic AI software development is also transforming low-code and no-code platforms, potentially impacting the future roles of software engineers as AI-assisted coding becomes more prevalent.
ImgSrc: www.runtime.new
Share:
References :
- Runtime: Who gets to control the AI agents?
Classification:
- HashTags: #AIautomation #AIwork #AIproductivity
- Target: Businesses
- Product: Agentic AI
- Feature: AI Automation
- Type: AI
- Severity: Informative