News from the AI & ML world
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AI agents are rapidly transforming business operations, marketing strategies, and customer support systems. Recent findings indicate a potential 25% decrease in browser searches by the end of the year as AI algorithms increasingly handle shopping tasks. Small and mid-sized businesses (SMBs) are already experiencing the benefits of AI-powered voice agents, with a Vida survey reporting increased revenue, improved customer engagement, and enhanced industry leadership positioning among early adopters. However, the adoption of AI voice agents remains uneven, primarily due to concerns about customer preferences for human interaction and potential implementation complexities.
Sendbird Inc. has launched an "omnipresent" AI agent designed to proactively address customer service issues across multiple channels, including web, mobile, email, SMS, WhatsApp, and voice. This agent maintains conversation history, allowing seamless transitions between channels and resolving issues before customers even contact support. By anticipating problems like delivery delays, the AI agent can autonomously handle rescheduling or cancellations, escalating to human support only when necessary. According to IDC, this shift towards omnipresent and proactive support enhances customer experiences, reduces friction, and improves loyalty.
As AI agents become more integrated into business processes, security concerns are also escalating. Marta Dern Simon, senior product marketing manager at Oasis Security, emphasizes the emerging challenges in managing and securing these agents, particularly regarding permissions and potential cyberattacks. With AI agents expanding the attack surface, organizations must carefully authenticate, manage, and monitor them, assigning appropriate privilege levels and limiting access to align with specific tasks. RSAC 2025 highlighted the growing demand for Chief Information Security Officers (CISOs) as businesses prioritize protecting AI/ML models and data pipelines.
ImgSrc: cdn.mos.cms.fut
References :
Sendbird Inc. has launched an "omnipresent" AI agent designed to proactively address customer service issues across multiple channels, including web, mobile, email, SMS, WhatsApp, and voice. This agent maintains conversation history, allowing seamless transitions between channels and resolving issues before customers even contact support. By anticipating problems like delivery delays, the AI agent can autonomously handle rescheduling or cancellations, escalating to human support only when necessary. According to IDC, this shift towards omnipresent and proactive support enhances customer experiences, reduces friction, and improves loyalty.
As AI agents become more integrated into business processes, security concerns are also escalating. Marta Dern Simon, senior product marketing manager at Oasis Security, emphasizes the emerging challenges in managing and securing these agents, particularly regarding permissions and potential cyberattacks. With AI agents expanding the attack surface, organizations must carefully authenticate, manage, and monitor them, assigning appropriate privilege levels and limiting access to align with specific tasks. RSAC 2025 highlighted the growing demand for Chief Information Security Officers (CISOs) as businesses prioritize protecting AI/ML models and data pipelines.
ImgSrc: cdn.mos.cms.fut
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References :
- insideAI News: A new survey from AI voice solutions company Vida shows that small and mid-sized businesses that are early adopters of AI-powered voice agents are seeing increased revenue, improved customer engagement and stronger positioning as industry leaders, according to ....
- Bernard Marr: AI agents are transforming how consumers make purchasing decisions. Research shows that browser searches could drop 25% by year-end as algorithms take over shopping tasks
- AI ? SiliconANGLE: Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service issues proactively rather than just reacting to them.
- www.marktechpost.com: In today’s fast-paced financial landscape, leveraging specialized AI agents to handle discrete aspects of analysis is key to delivering timely, accurate insights.
- www.techradar.com: To take advantage of agentic AI, businesses must prioritize specialization, trust, and human collaboration.
- The Rundown AI: Exclusive: UiPath launches next-gen platform for 'Agentic Automation'
- techstrong.ai: AI Leadership Insights: How AI Agents Navigate API Barriers
- The Register - Software: AI agents promise big things. How can we support them?
Classification:
- HashTags: #AIAgents #AgenticAI #AIautomation
- Target: Businesses
- Product: AI Agents
- Feature: AI Agents
- Type: AI
- Severity: Informative