News from the AI & ML world
DeeperML
@Salesforce
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Agentic AI is rapidly transforming various sectors, from government operations to small businesses. Salesforce executives highlight the potential of agentic AI to assist overstretched government workers by automating routine tasks and improving efficiency. The focus is shifting from automating basic tasks to creating intelligent systems that adapt and learn, providing personalized and efficient support. This evolution promises to reshape how work is done, streamlining processes and enhancing productivity.
Companies are quickly adopting AI agents to enhance customer support and streamline operations, leading to a new competitive landscape. Microsoft has launched powerful AI agents designed to transform the workday and challenge Google’s workplace dominance. These agents, such as the 'Researcher' and 'Analyst' agents, are powered by OpenAI’s deep reasoning models and can handle complex tasks, such as research and data analysis, that previously required specialized human expertise. This increased productivity across sectors signifies a major shift in how businesses operate.
Dynamics 365 Customer Service now offers three AI service agents in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents. These agents learn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs. The Case Management Agent automates key tasks throughout the lifecycle of a case, while the Customer Intent Agent uses generative AI to analyze past interactions and provide tailored solutions. This represents a significant step towards autonomous systems that improve customer experiences and reduce the burden on human agents.
ImgSrc: www.salesforce.
References :
Companies are quickly adopting AI agents to enhance customer support and streamline operations, leading to a new competitive landscape. Microsoft has launched powerful AI agents designed to transform the workday and challenge Google’s workplace dominance. These agents, such as the 'Researcher' and 'Analyst' agents, are powered by OpenAI’s deep reasoning models and can handle complex tasks, such as research and data analysis, that previously required specialized human expertise. This increased productivity across sectors signifies a major shift in how businesses operate.
Dynamics 365 Customer Service now offers three AI service agents in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents. These agents learn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs. The Case Management Agent automates key tasks throughout the lifecycle of a case, while the Customer Intent Agent uses generative AI to analyze past interactions and provide tailored solutions. This represents a significant step towards autonomous systems that improve customer experiences and reduce the burden on human agents.
ImgSrc: www.salesforce.
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References :
- Salesforce: Salesforce execs on agentic AI for government workers.
- Salesforce: AI Agents: A New Competitive Edge for SMBs
Classification:
- HashTags: #AgenticAI #Automation #Productivity
- Company: Salesforce
- Target: Efficiency
- Product: AI
- Feature: Automation
- Type: AI
- Severity: Medium