DeeperML

Cisco has announced new agentic AI tools designed to improve both customer and employee experiences. The unveiling includes the Webex AI Agent, set to be generally available later this month, which aims to address customer service requests around the clock with human-like natural language. Additionally, the firm introduced 'Cisco AI Assistant for Webex Contact Center,' offering suggested responses and real-time conversation transcripts for human agents.

Other offerings include ‘Workflow Automation in Cisco AI Assistant for Webex’ integrating Cisco’s tools with enterprise apps like Salesforce, ServiceNow, and Jira. ‘AI Capabilities in Webex Control Hub’ functions as a platform for IT admins to manage AI ecosystems and view analytics on AI usage and employee adoption. Cisco CPO Jeetu Patel stated that agentic AI is reinventing how people and technology work together across both physical and digital realms.

ImgSrc: cdn.mos.cms.fut

References :

• www.itpro.com: Cisco unveils new agentic AI tools to improve customer and employee experience
• Salesforce: Building the AI Powered Workforce: Inside Salesforce’s Strategy for Agentic AI Adoption

Classification:

• HashTags: #AgenticAI #AItools #CustomerExperience
• Target: Businesses
• Feature: Agentic AI
• Type: AI
• Severity: Informative