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Cisco is enhancing its Webex platform with new AI-powered features designed to improve both customer service and employee collaboration. Announced at Enterprise Connect, the updates focus on what Cisco calls "agentic AI collaboration," with the goal of anticipating needs, automating tasks, and boosting productivity. Key announcements include the general availability of Webex AI Agent and new features for the Cisco AI Assistant in Webex Contact Center and Webex Suite, along with solutions for Webex Calling and device integrations.
Cisco is aiming to transform traditional contact centers into customer experience centers by making use of AI. Webex AI Agent, set for general availability on March 31, 2025, is a 24/7 self-service solution that uses natural language to handle routine customer questions and fulfill requests. The Cisco AI Assistant for Webex Contact Center will also receive new features, including suggested responses and real-time transcription for agents. Workflow automation in Cisco AI Assistant for Webex will streamline processes by integrating with enterprise applications like Salesforce, ServiceNow, and Jira, to improve efficiency.
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Cisco is aiming to transform traditional contact centers into customer experience centers by making use of AI. Webex AI Agent, set for general availability on March 31, 2025, is a 24/7 self-service solution that uses natural language to handle routine customer questions and fulfill requests. The Cisco AI Assistant for Webex Contact Center will also receive new features, including suggested responses and real-time transcription for agents. Workflow automation in Cisco AI Assistant for Webex will streamline processes by integrating with enterprise applications like Salesforce, ServiceNow, and Jira, to improve efficiency.
ImgSrc: www.computerwor
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References :
- AiThority: Cisco Paves the Way with Agentic AI Collaboration
- SiliconANGLE: Cisco debuts new AI-powered customer service features for Webex
- www.itpro.com: Cisco unveils new agentic AI tools to improve customer and employee experience
- Dataconomy: At Enterprise Connect, Cisco announced new AI-powered solutions and updates to its Webex collaboration platform, focusing on what the company terms “agentic AI collaboration.� The announcements include the general availability of Webex AI Agent, new features for the Cisco AI Assistant in Webex Contact Center and Webex Suite, and solutions for Webex Calling and device
- www.computerworld.com: Cisco’s AI agents for WebEx aim to improve customer service
Classification:
- HashTags: #AgenticAI #WebexAI #AISolutions
- Company: Cisco
- Target: Customers, Employees
- Product: Webex
- Feature: AI-Powered Collaboration
- Type: AI
- Severity: Informative