News from the AI & ML world

DeeperML

@Salesforce //

Salesforce's AI Agents Transform Healthcare Operations

Salesforce is deploying AI agents in healthcare through Agentforce, designed to accelerate treatment times and improve patient outcomes. These AI agents, with names like Grace, Max, and Tom, are being developed by venture-backed companies to automate tasks such as enrolling participants in clinical trials, ensuring proper post-hospitalization care, and helping doctors quickly understand patient medical histories. Agentforce now includes prebuilt skills to streamline tasks like benefits verification, disease surveillance, and clinical trial recruitment.

These AI agents also aim to alleviate physician burnout by completing administrative tasks and improving care delivery as caseloads increase. The Salesforce-Google partnership is enhancing Agentforce capabilities. Agentforce agents will be able to use Google's Gemini models, allowing agents to work with images, audio, and video, handle more complex tasks using Gemini's multi-modal capabilities and two-million-token context windows, and act using real-time insights and answers grounded in Google Search with Vertex AI.

Salesforce Service Cloud will become more tightly integrated with Google Customer Engagement Suite, bringing enhanced AI-enabled contact center capabilities, including real-time voice translation, intelligent agent-to-agent handoffs, personalized agent recommendations, and AI-driven conversational insights across all channels.
Original img attribution: https://www.salesforce.com/news/wp-content/uploads/sites/3/2025/02/Salesforce-Prescribes-Agentforce-for-Health-to-Speed-Time-to-Treatment-and-Improve-Outcomes-with-Digital-Labor-1.png
ImgSrc: www.salesforce.

Share: bluesky twitterx--v2 facebook--v1 threads


References :
  • futurumgroup.com: Does Salesforce and Google’s Partnership Raise the Bar for AI Agent Capability?
  • OODAloop: Companies Bring AI Agents to Healthcare
  • Salesforce: Salesforce Prescribes Agentforce for Health to Speed Time to Treatment and Improve Outcomes with Digital Labor
  • CX Today: Talkdesk has announced AI Agents that autonomously interact with patients and resolve healthcare-specific queries without prior training.
  • Salesforce: 1-800Accountant Adopts Salesforce’s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor
  • Salesforce: Salesforce Launches Agentforce 2dx: New Capabilities Embed Proactive Agentic AI into Any Workflow, Create Multimodal Experiences, Extend Digital Labor
  • www.infoworld.com: Salesforce’s Agentforce 2dx update aims to simplify AI agent development, deployment
  • techstrong.ai: Salesforce Unveils AgentExchange Marketplace
  • venturebeat.com: Salesforce’s AgentExchange launches with 200+ partners to automate your boring work tasks
  • SiliconANGLE: Salesforce Inc. today launched Agentforce 2dx, the next iteration of its platform for artificial intelligence agents, which allows agents to act proactively based on changes, function autonomously and interact with users more efficiently.
  • Salesforce: Salesforce Launches Agentforce 2dx with New Capabilities to Embed Proactive Agentic AI into Any Workflow, Create Multimodal Experiences, and Extend Digital Labor Throughout the Enterprise
  • techstrong.ai: Salesforce Inc. on Wednesday announced Agentforce 2dx, the next version of its digital labor platform for artificial intelligence (AI) agents that autonomously perform administrative tasks across enterprise systems with minimal human supervision.
  • venturebeat.com: Salesforce announced Agentforce2dx today, a major update to its digital labor platform that enables autonomous AI agents to work proactively behind the scenes across enterprise systems without constant human supervision.
  • THE DECODER: Salesforce's Agentforce 2dx lets companies create proactive AI agents that work autonomously
Classification: